SSG Quality Scorecard Generator

Import evaluations, attendance and disputes; validate each analyst's result; then export individual scorecards and team reporting. v2.3

1Account and period

Account Manager Month Working days Holidays (YYYY-MM-DD, comma-separated) Base evaluation target (full month) Default weekly hours

2Import data

Evaluations (Upsight)Drop the CSV here or click Attendance / WFMActual hours and minutes per analyst Disputes Log (Excel)Drop 'QA Disputes form_2.xlsx' here

3Review results

Each cell: attainment · rating. “est.” = estimated from days worked, not real data. Empty Days worked = full month.

Analyst	Site	Hrs/wk	Vacations & Days Worked (Use ⚡ to apply)		Productivity & quality (actual / target)						Attendance (actual / target)		Behavior			Result	Status
Analyst	Site	Hrs/wk	Vacations & Days Worked (Use ⚡ to apply)		Monitoring	AHT Variance	Timeliness	Calibration	Disputes acc.	Deliverable Acc. errors: major / minor	Hours	Minutes	Coaching	Conduct (1–4)	Call Flow bonus	Result	Status

SSG Quality Scorecard Generator

1Account and period

2Import data

3Review results

4Export & close the month